What are the types of Reservations
at E Mexico Hotels.com
Instant Online Reservations
Those hotels that have the technology to give
you instant online rates and availability (with confirmation
numbers) are identified by Check availability on our site. You
see the all available rates and rooms BEFORE you complete the
reservation.
E-mail Reservations
Many hotels have yet to develop 'instant online
reservation' technology, however quite a few people want to
stay at these hotels. In such cases the reservation request(to
include your credit card) comes to our staff(via a secure server).
We disclose the rates upfront BEFORE the reservation request
is made.
We then contact the hotel to find availability
at the rate displayed, make a reservation (that is cancelable
72 hours before arrival without penalty), and send an email
to the client quoting the final confirmation.
If the client asks us to cancel, we do so without
charge. If you are uncomfortable with providing your credit
card on our secure site, we will be unable to assist you with
your travel plans. Of course, this reservation can be cancelled
free of charge if you are not satisfied with the reservation
that we acquire.
How to Make Reservations at E Mexico Hotels.com?
Making a Reservation
Once you find a hotel to stay and verify room
availability, you can make a real-time online reservation. You
must be viewing a hotel's main page or the "Check Availability
Results" page to make a reservation.
Before you book your room, please note the following:
Making a reservation through Stayxs requires payment with a
credit card.
Please read the hotel's Deposit and Cancellation
policy before making payment.
You must check room availability prior to booking. You can check
availability for one hotel or a group of hotels. Tax may be
included in the room rate. If it is not included, tax will be
determined by the property and added to your total cost.
To make a reservation:
If you are on the property's main page, click
Check Availability and enter the required information. The "Make
a Reservation" page appears with a list of all rooms available
during your travel dates. For the type of room(s) you want to
reserve, enter the number of rooms and number of guests per
room.*
Verify the reservation information.
If you are a E Mexico Hotels member, enter
your user name and password, then click Proceed with Secure
Transaction.
Note: If you have forgotten your user name and
password, please e-mail us for assistance. Include your full
name or the name under which the reservation was made, your
address, e-mail address, and a reservation confirmation number
if available.
If you are not a member, click Proceed with Secure
Transaction, enter your personal information, and click Submit.
Enter your credit card information on a secure
server. You can chose the on-line payments thru PayPal if you
reside in USA otherwise we need a signed credit card authorization
thru fax from the client.
For Pay Pal- Click Make Payment.
Enter all the required info and the next screen
should give you the reservation confirmation. Congratulations,
you have just made a confirmed reservation! An e-mail confirmation
will be sent to you and the hotel immediately.
Please verify your reservation information. You
may want to print the page for your records.
Payment for the Booking.
We require you to submit your credit card
details. Your credit card information is strictly confidential.
Please note, we request your credit card details as a form of
security. It will not be charged until the booking is confirmed
by the hotel. Once the reservation is confirmed by the hotel
we charge the credit card 100% in full. Rooms are bought in
bulk on pre paid basis to enable us to bring you a choice of
generously discounted hotels across Asia. If you have any further
questions regarding billing on Discount please contact E Mexico
Hotels at reservations@stayxs.com.
Is it safe to use my credit card?
Yes. We treat the security of our clients'
information matter very seriously. To ensure your security,
all credit card transactions are secured by SSL, which encrypts
the credit card number so as to make it unavailable to any other
party.
Why do I need to fax authorization form and
photo copy of my credit card?
We can understand your security concern. But
this is just a way to filter out any bad transaction and to
verify if the credit card used for the booking was in fact in
your possession and it was you only who made the booking and
not some body who happen to have your credit card no. etc. We
take great care while handling your credit card information
and do not share any of your information with other vendors
and partners.
Where should I fax the signed form and credit
card photo copy?
You can fax us the signed form and photo copy
of your credit card either to our
New Delhi, India office at 91 11 23345974 or
North American office at 1 604 608 3421 or
UK (Europe) office at 44 845 280 2204.
How can I change or cancel my booking?
Should you wish to amend or cancel your existing
booking, please select "amendment/cancellation request"
in the above form and send us your Booking ID with your requirements.
That is the most efficient way to have you request processed.
One of our reservation consultants will get back to you with
a response as quickly as possible. Please note: should you wish
to amend or cancel your booking, an amendment or cancellation
fee will apply - see booking conditions.
Is the room rate per person or per night?
All quoted room rates are per room per night,
unless specified otherwise. The rates are not applicable during
New Year Eve and other special events and are subject to change.
The price is guaranteed upon receipt of final payment. All rates
quoted are as per this website.
What is the Cancellation Policy?
A full deposit for the stay will be charged
to your credit card for confirmed booking. Cancel 72 hours prior
to check in (hotel local time) for full refund. One night retention
charges may apply if canceled less than 72 hours prior to arrival.
There is a 5% processing fee for all cancellations.
No refunds will be allowed after check-in.
Check the reservation policy before making the
payment. Some hotels might have different cancellation policy.
A cancellation fee may be charged should you decide to cancel.
